Greek Customer Support Operator

Job description:

• Respond promptly and effectively to incoming customer calls and emails.
• Ensure that more complex customer issues are followed up and resolved in a timely manner.
• Provide technical support to customers.
• Proactively develop customer relationships by maintaining contact at an appropriate level.
• Feedback recurring customer issues to Team Leader and relevant internal department where applicable.
• Contribute to the ongoing development and improvement of the Customer experience.

Skills & Qualifications:

• Native level in spoken and written Greek and excellent fluency in English are a mandatory requirement for this position.
• At least 2 years experience within a Customer Support related environment, ideally in a contact centre with high call volume.
• Experience of using Microsoft Word, Excel and the Internet.
• Strong written and verbal communication skills.
• Excellent interpersonal skills, with the ability to deal effectively and professionally with demanding customers and a strong focus on delivering excellent customer service.
• Shows initiative, suggesting ways to improve customer’s experience.
• Flexible approach to working in a dynamic and often hectic environment.
• High level of customer service orientation, with a proven ability to see problems through to their resolution.

We offer:

• A competitive remuneration package according to professional experience.
• Friendly and challenging working environment.

Location:

• Malta.

This is a great chance to get involved in a dynamic and thriving industry with one of the upcoming names in online gaming. If you are interested to find out more then please get in touch with us – [email protected].

Contact Details:

ArenaCube
Tel: +356 2713 3133
Email: [email protected]
Site: www.arenacube.com